how can we help you?

We always welcome your questions and feedback!  Our friendly customer service team is happy to help you make the right decision and answer any questions.

Happy to help!
Because some pups demand a 3am snack.  

Frequently Asked Questions

What are the delivery charges for orders from HDC Express.net?

$5.95 Flat Rate Delivery for orders less than $19

You shouldn’t have to buy the farm to get a deal on delivery. So if your order is less than $19, we only charge $5.95 flat rate for your order.

Do you deliver/ship items outside of Gaston County, NC?

Not yet! At this time we only deliver within the county limits of Gaston (excluding Stanley & Dallas) 

As of November 1, 2017, we are NOW delivering to Eastern Mecklenburg County. 

Which payment methods are accepted in the Online Shop?

We accept the following payment methods

Credit Cards

How long will delivery take?

You shouldn’t have to wait to get your order! Orders placed by 10 AM EST will be delivered the next day (if in stock), but most customers receive their orders within 2-3 days.

How secure is my data and is it protected?

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the site (including the software, applications and services provided on the site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you wish you receive.

Please understand, however, that it is possible for third parties to access information despite our efforts. For this reason, we do not guarantee that your use of the site and/or information provided by you will be private or secure. By using our services, you assume this risk.

What is your Return Policy?

We want you happy so it’s the best in the business.
Read our Return Policy.