Frequently Asked Questions

You got questions? We got answers!

How do I contact customer service?

Roll on over to our Contact Information page. It has all the details!

What's Autoship?

You need to feed your pets regularly (don’t forget)! Instead of having to drive to the store every couple of weeks, we make setting up auto-delivery easy as 1-2-3! You set the timeframe and quantities. You can pause, cancel, or change any part of your schedule. There’s no charge to set up Autoship and we never, ever charge a membership fee. 🙂

How long does it take to get my order?

You shouldn’t have to wait to get your order! Orders placed by 10 AM EST will be delivered the next day (if in stock), but most customers receive their orders within 2-3 days.

Do you deliver to P.O. boxes?

Sorry, at this time, we do not deliver to P.O. boxes.

Do you charge sales tax?

Yes, we charge N.C. sales tax for items purchased through

Do you ship internationally?

Not yet! At this time we only deliver within the county limits of Gaston (excluding Stanley & Dallas)

As of November 1, 2017, we are NOW delivering to Eastern Mecklenburg County.

What is your Return Policy?

We want you happy so it’s the best in the business. Read our Return Policy.

What is your Privacy Policy?

Your privacy is very important to us. Read our Privacy Policy.